Performance Consulting is not an event or a program. It is a process that begins when a potential need is identified within an organization and concludes when the need has been addressed. Performance Consulting requires a mental model through which information is obtained, interpreted, and communicated.
Finally, Performance Consulting requires that you form strategic partnerships with your internal clients using a collaborative and consultative approach.
Dana and Jim Robinson, authors of Performance Consulting, have been influencing business practices as performance consulting thought leaders for over 35 years. They are joined by Jack and Patti Phillips and Dick Handshaw for the third edition, updated to add a focus on measuring results. As Dana Robinson now brings her wealth of knowledge as a consultant to Handshaw, her experience and the process described in this book provide the framework through which we focus on organizational results, select and create solutions that really make a difference, and form strategic partnerships.
Instructional design and performance consulting are a natural pairing, and our performance-based instructional design method provides a powerful framework for meeting your learning needs. By taking a consultative approach that considers the larger business goals driving the need for training, and by considering non-training solutions as well, Handshaw is able to design and develop results-based solutions with noticeable impacts.
This book is our guide to real-world, performance-based design that captures 30 years of project experience. No two projects are the same, and the power of the Handshaw Instructional Design Methodology is in its flexibility. Based on the familiar ADDIE model, the Handshaw model provides many additional opportunities for stakeholder input, consultative engagements, and evaluation. We are able to develop a deeper relationship with our clients and a better understanding of how you conduct business, resulting in learning solutions that meet both your training goals and your business goals.