Performance Consulting is not an event or a program. It is a process that begins when a potential need is identified within an organization and concludes when the need has been addressed. Performance Consulting requires a mental model through which information is obtained, interpreted, and communicated.
Finally, Performance Consulting requires that you form strategic partnerships with your internal clients using a collaborative and consultative approach.
Dana and Jim Robinson, authors of Performance Consulting, have been influencing business practices as performance consulting thought leaders for over 35 years. They are joined by Jack and Patti Phillips and Dick Handshaw for the third edition, updated to add a focus on measuring results. As Dana Robinson now brings her wealth of knowledge as a consultant to Handshaw, her experience and the process described in this book provide the framework through which we focus on organizational results, select and create solutions that really make a difference, and form strategic partnerships.